Privacy Policy

Introduction

Etijara.app ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eCommerce platform and services, including our product management, category management, variants management, and other e-commerce features.

Information We Collect

Store Owner Information

When you sign up and manage your e-commerce store, we collect:

• Name, email address, and contact information
• Business details and store information
• Payment and billing information for subscription plans
• Custom domain information when connected
• Communications with our support team

Store Content and Product Information

As part of our product management features, we store:

• Product details, descriptions, and images
• Product variants and attributes data
• Category management information
• Custom sections and landing page content
• Inventory and pricing information

Automatically Collected Information

When you use our e-commerce platform, we automatically collect:

• Device information and IP address for security
• Browser type and operating system for compatibility
• Store analytics and usage patterns
• Performance data to improve our services

How We Use Your Information

We use your information to:

• Provide and maintain your e-commerce store functionality
• Enable product and category management features
• Process subscription payments and manage billing
• Support variants management and custom attributes
• Provide technical support and customer service
• Improve our platform features and user experience
• Ensure platform security and prevent abuse
• Comply with legal obligations

Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission using SSL/TLS
• Secure storage of sensitive information
• Regular security audits and updates
• Access controls and authentication measures
• Regular data backups to prevent data loss

Your product data, categories, variants, and custom attributes are stored securely and are only accessible to you and authorized support personnel when needed for troubleshooting.

Third-Party Services

We use third-party services to enhance our platform:

• Payment processors for subscription payments
• Hosting providers for reliable store operation
• Analytics services to improve platform performance
• Communication tools for customer support

These service providers only receive information necessary to perform their functions and are contractually obligated to protect your data.

Your Store Data Rights

As a store owner, you have full control over:

• All product information and inventory data
• Category structures and organization
• Product variants and custom attributes
• Store settings and configuration

You can export your store data at any time through our platform tools.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services:

• Store data is retained while your subscription is active
• After account termination, data is retained for 30 days for recovery purposes
• Payment information is retained as required by financial regulations
• Legal obligations may require longer retention periods

International Operations

Etijara.app operates primarily in Lebanon and serves customers globally. Your data may be processed and stored in secure facilities that provide adequate data protection standards.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or services. We will notify you of significant changes by email or through our platform, and we will update the "Last updated" date at the top of this policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at: